SHIPPING & F.A.Q
PLEASE READ! Shipping Updates August 16, 2025.
My Processing Times: Some items are already made and ready to go, some are made to order (it varies what I have on hand and I make everything myself) Most items will ship in 5-10 business days, but some do ship faster. You can also just send me a message or leave a note in your order if you need it by a certain date! 😊
Shipping Estimates are only estimates, and can vary widly due to your location, weather, political turmoil and carrier slow downs, feel free to reach out with any questions about it :)
August 16th, 2025 Shipping Updates:
CANADA:
All items are currently being shipped via Canada Post. I have temporarily turned free shipping back on too for Canada (via lettermail, no tracking) but I may remove it again in September.
Shipping ~Estimates~
Lettermail: 4-12 business days
Expedited Package: usually 5-7 business days
Xpresspost: 2-4 business days
USA:
All Packages are sent using Canada Post/USPS, and there still are NO duties/tarriffs on orders under $800 USD.
Tracked Package takes about 5-14 Business days.
Express takes 4-5 days and is sent via Xpresspost.
THANK YOUUUUU FOR YOUR SUPPORT <3
***Please let me know if your order is a Gift, and what to put in the note/say who it is from!**
SHIPPING FAQ (Please read above announcement FIRST!)
HOW DO YOU SHIP?
My standard shipping is typically done through Canada Post but will be sendle, fedex, or others (depends on location, if you have a preference or one you want to avoid let me know) If you would like a quote for an alternate shipping service please send me a message. Please note Most shippers dont guarantee any service speeds unless they are express ones so please contact me if you are requiring your order by a certain date to ensure you select the correct shipping option for your needs.
USA/INTL Shipping: All USA/INTL Orders are tracked packages. USA is 1-2 Weeks in transit (but can be shorter or longer sometimes!) INTL will vary depending on your location.
Please remember I have zero control over the shipping speeds and you have options for faster shipping at checkout :)
Some items are already made and ready to go, some are made to order (it varies what I have on hand and I make everything myself) most items will ship in 5-10 business days, but some do ship faster. You can also send me a message if you need it by a certain date! 😊 - I do most of my work made to order to avoid waste/taking up space.
Again, If you need your order by a certain date please contact me or leave a note in your order :)
Canada: The Free Shipping option (OSlettermail does NOT have tracking) Tracked Options are available at checkout as well though.
USA/INTL: All shipments include tracking
IS YOUR PACKAGING GREEN?
Most of my packing supplies are repurposed from electronics shipments, the bubble mailer envelopes, boxes & most packing supplies I use are items that would normally be sent to be recycled. Re-purposing is even better than recycling as it saves those extra steps. My glass straws typically come wrapped in tissue paper (unless cases have been ordered or are included) to protect from scratches/damages during shipping, sometimes repurposed bubble wrap may be used if shipping a long distance or if extra padding is needed.
If you would like your order gift wrapped please leave a comment on your order along with any gift note you would like to add :) there is no additional fee for gift wrap.
F.A.Q:
Whats the best way to clean my straw?
Under a tap with a cleaning brush or even better: the Dishwasher! Did you know that running a tap for 2 minutes is about the same water use as a full cycle on a dishwasher? the newer ones use even less water! They actually get pretty clean in the utentils holder (try to keep away from the metals so they dont bang against them) My Borosilicate straws are even strong enough for industrial dishwashers and can handle the high temps.
Do you sell Metal / Steel or Bamboo Drinking Straws?
No, In my own opinion Metal Straws are an awful alternative and they are actually one of the reasons I started making Glass Straws, it is also one of the top things i hear at markets: "I have a metal straw but I hate it" Not only are Metal Straws unpleasant feeling/tasting to drink from they can easily cause lacerations to the mouth as they are thin walled and the edges can be VERY sharp. (Example: Starbucks recalled ALL metal straws back in 2016 due to these very issues and haven't sold them since, a lady in the UK even lost her life being impaled by one)
As for Bamboo, while it sounds like a great option - it is a porous material that needs to be cleaned properly to avoid hygienic issues but that's kind of hard when you cannot see through them to make sure they are cleaned well, and only reusable for about a month or two. Also, Why continue to import mass produced straws when you can find locally made ones instead?
Do you have a retail store?
To shop in person you can find Bow Valley Straws at these Local Canadian Retailers and Markets: