SHIPPING & F.A.Q
FREE Standard shipping within Canada!
HOW DO YOU SHIP?
My shipping is done through Canada Post oversized lettermail (US is Air Packet, Tracked) If you would like a quote for an alternate shipping service please send me a message.
Local Cochrane delivery is also still available. Canmore and Banff Delivery can be arranged, please contact for more info.
Dec 2020: Canada Post is not guaranteeing delivery dates at this time, and deliveries are normal in some areas, but very slow in others, therefore quite unpredictable. Lately, its 4-10 business days within Canada but can vary. If you need your order ASAP please note I have added 2 new shipping options at checkout that are offered to you at a very discounted rate, they are both faster and come with a tracking number as well.
USA/INTL Shipping: All USA/INTL Orders are now tracked packages, it is only a few dollars more than the previous rate and gets the package there in about half the time (as of Dec 2020 most orders are taking approx 1-2 weeks, but can be longer depending on your local service. Faster upgrades are available too) All usa/intl orders come with tracking.
IS YOUR PACKAGING GREEN?
ALL my packing supplies are repurposed from electronics shipments, the bubble envelopes, boxes & all packing supplies I use are items that would normally be sent to be recycled.
Re-purposing is even better than recycling as it saves those extra steps. My glass straws typically come wrapped in tissue (unless cases have been ordered) to protect from scratches/damages during shipping, sometimes repurposed bubble wrap may be used if shipping a long distance or if extra padding is needed. The Vinyl Cases I make are also repurposed material made from new but repurposed fabric saved from going to the landfill.
WHEN WILL MY ORDER SHIP OUT?
Most orders will be shipped within 1-3 business days. Free Shipping is via Canada Post oversized lettermail and usually takes 4-10 Business days to arrive most places within Canada. Faster, tracked shipping also available at checkout **All orders over $100 will also receive Upgraded Shipping with Tracking automatically**
DOES STANDARD SHIPPING HAVE TRACKING?
Free shipping is oversized letter mail which does NOT have any tracking, the shipping upgrades available do have tracking #s provided. All USA/INTL is tracked shipping.
*All orders over $100 will also receive Upgraded Shipping with Tracking#*
Whats the best way to clean my straw?
Using a straw cleaning brush and running some warm water from your tap, maybe a little soap on the brush if the straw has been sitting for days with something in it. They are also dishwasher safe but note that depending on your dishwasher it may not always fully clean the straw. If your straw looks a bit cloudy over time you can easily remove any cloudiness by soaking it in warm water with some vinegar.
Do you sell Metal / Steel or Bamboo Drinking Straws?
No, In my own opinion Metal Straws are an awful alternative and they are actually one of the reasons I started making Glass Straws, it is also one of the top things i hear at markets: "I have a metal straw but I hate it" Not only are Metal Straws unpleasant feeling/tasting to drink from They can easily cause lacerations to the mouth as they are thin walled and the edges can be VERY sharp. (Example: Starbucks recalled ALL metal straws back in 2016 due to these very issues and haven't sold them since, a lady in the UK recently even lost her life being impaled by one)
As for Bamboo, while it sounds like a great option - it is a porous material that needs to be cleaned properly to avoid hygienic issues but that's kind of hard when you cannot see through them to make sure they are cleaned well, and only reusable for about a month or two. Also, Why continue to import straws when you can find locally made ones instead?
Do you have a retail store?
To shop in person you can find Bow Valley Straws at these Local Canadian Retailers and Markets: