SHIPPING & F.A.Q

PLEASE READ! Shipping Updates as of Sept 29th, 2026.

My Processing Times: Some items are already made and ready to go, some are made to order, it varies what I have on hand and I make everything myself!

Most items will ship within 2-3 weeks, but some do ship faster (Clearance, Mystery packs, things already made) You can also just send me a message or leave a note in your order if you need it by a certain date! 😊 Please note I am busier than usual right now, and my processing time reflects that.



Shipping Estimates shown are only estimates, and can vary widly due to your location, weather, political turmoil and carrier slow downs, feel free to reach out with any questions about it!

Canada: In transit most orders take 3-5 business days via ChitChats (Standard tracked shipping) Canada Post can can take up to 2 weeks for Lettermail (same with Canada Post Expedited these days)

USA: As of Aug 22nd shipping to the US has been turned back on! Most of my HTS codes ended up not making the final list for tariffs (Glass Pendants are sadly tariffed though) This could change at any time as they add and remove things, and if there is an extra tariff charged at a later date I will cover it/they will bill it on my end. I use a shipping company called ChitChats that drives your order over the border and they hand off your order to USPS to deliver. Most orders (once in transit) arrive in about 5-7 business days.

INTL: Orders are shipped via Canada Post and will typically arrive via your local Postal Service. Please contact me for shipping estimates (especially if you need an estimate on how long it will take, as it varies wildly) If you end up paying more than it costs to ship I do refund the difference.

THANK YOUUUUU FOR YOUR SUPPORT <3 

***Please let me know if your order is a Gift, and what to put in the note/say who it is from!**

SHIPPING FAQ (Please read above announcement FIRST!)

HOW DO YOU SHIP?

My standard shipping is typically done through ChitChats (arrives via courier or Canada post for Canada or USPS for USA) If you would like a quote for an alternate shipping service please send me a message. Please note Most shippers dont guarantee any service speeds unless they are express ones so please contact me if you are requiring your order by a certain date to ensure you select the correct shipping option for your needs.

USA/INTL Shipping: All USA/INTL Orders are tracked packages.

Please remember I have zero control over the shipping speeds and you have options for faster shipping at checkout :)

Some items are already made and ready to go, most are made to order (it varies what I have on hand and I handmake everything myself) most items will ship in 2-3 weeks but some do ship faster. You can also send me a message if you need it by a certain date! 😊 -  I do most of my work made to order to avoid waste/taking up space.

Again, If you need your order by a certain date please contact me ahead of time or leave a note in your order :) 

Canada: The Free Shipping option OSlettermail does NOT have tracking. Tracked Options are available at checkout as well though.

USA/INTL: All shipments include tracking!

IS YOUR PACKAGING GREEN?

Most of my packing supplies are paper and can be reused or recycled. I avoid plastic/bubble wrap as much as possible but may need to use it for odd shapes or delicate pieces once in a while. 

If you would like your order gift wrapped please leave a comment on your order along with any gift note you would like to add :) there is no additional fee for gift wrap.

F.A.Q:

Whats the best way to clean my straw?

Under a tap with a cleaning brush or even better: the Dishwasher! Did you know that running a tap for 2 minutes is about the same water use as a full cycle on a dishwasher? the newer ones use even less water! They actually get pretty clean in the utentils holder (try to keep away from the metals so they dont bang against them) My Borosilicate straws are even strong enough for industrial dishwashers and can handle the high temps. 

Do you sell Metal / Steel or Bamboo Drinking Straws?

No, In my own opinion Metal Straws are an awful alternative and they are actually one of the reasons I started making Glass Straws, it is also one of the top things i hear at markets: "I have a metal straw but I hate it" Not only are Metal Straws unpleasant feeling/tasting to drink from they can easily cause lacerations to the mouth as they are thin walled and the edges can be VERY sharp. (Example: Starbucks recalled ALL metal straws back in 2016 due to these very issues and haven't sold them since, a lady in the UK even lost her life being impaled by one)

As for Bamboo, while it sounds like a great option - it is a porous material that needs to be cleaned properly to avoid hygienic issues but that's kind of hard when you cannot see through them to make sure they are cleaned well, and only reusable for about a month or two. Also, Why continue to import mass produced straws when you can find locally made ones instead?

Do you have a retail store?

To shop in person you can find Bow Valley Straws at these Local Canadian Retailers and Markets:

Where to Buy

All sales are final with no returns, but you can contact me if there is an issue with your order and I will be happy to make it right! :)